WHAT IS REMOTE INTERPRETING (IRIS)

The Irish Remote Interpreting Service (IRIS) provides a live video-link to an Irish Sign Language interpreter. Opening hours: Monday – Friday 9.20am – 5pm

IRIS was set up to reduce the inequalities Deaf people face every day in accessing public and other services and information.

IRIS enables organisations to communicate with Deaf clients, giving them access to their services and fully complying with Equal Status & Disability legislation, as well as Consumer Protection Codes and customer charters.

HOW DOES IT WORK?

You arrange a video link appointment (e.g. skype for business) with the Deaf person and IRIS. The remote interpreter interprets for you and your Deaf client through video.

Benefits of using IRIS

  • Improves service to your Deaf clients
  • Increases your services reach
  • Enhances your corporate reputation
  • Contributes to social inclusion and equality
  • Enables you to comply with legislation

Advance booking recommended

Best to book in advance (at least one week’s notice is advised).

Where is IRIS appropriate?

  • Customer communications on your products and services
  • Information queries and sales
  • Meetings with staff members
  • Documentation and form filling
  • Interviews

 

IRIS is an additional service, but face-to-face interpreting services are still advised where IRIS is deemed inappropriate.

How much does it cost?

The service is free for Deaf citizens and many public service providers. Fees:

  • €33 per booking (22 minutes)
  • €150 for prepaid booking of 5 (€30 each)
  • €275 for prepaid booking of 10 (€27.50 each)
  • €600 for 6 month subscription – one appointment per day – unlimited days
  • Individualised plans also available
  • Charity rate available on request by email reception@slis.ie

WHAT DO I NEED TO SET UP IRIS?

  • Computer with sufficient internet access
  • Speakers & webcam. These are already inbuilt in most laptops and PC’s
  • Download a video chat software: we recommend Skype for Business but you can also use Skype, Google Hangouts, or WebEx
  • To use Skype, add IRIS as a contact username slis.remote and/or slis.remote2, you are then ready for video calling
  • Email IRIS if you are using WebEx, Google Hangouts or Skype for Business
  • Book a free test call with IRIS prior to your booking

STEP-BY-STEP GUIDE ON BOOKING IRIS

  1. Hello everyone.
    You can now book IRIS online by clicking here http://slis.ie/iris/#book-an-appointment
    Click CLICK HERE TO BOOK YOUR APPOINTMENT ONLINE. This will take you to the Timely website.
    Click BOOK NOW and then select the first option that appears on the list (Deaf person).
    Choose your date and time for your appointment.
    Fill in your details and don’t forget to tick the box at the bottom of the page.
    Click CONFIRM.
    When you have finished the booking process IRIS will email to confirm your booking.
    You can also book by clicking here https://iris2.gettimely.com/ which takes you directly to the Timely website. Follow the process as above and when you are finished IRIS will email you a confirmation of your booking.

NEWSLETTER

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