Usage Guide - Your Comments

Your Comments

We would be glad to receive any comments you may have on how we can improve our service to you. In the event of a complaint about our service, a complaints procedure will apply.

There are several ways to feedback information to SLIS
- By email to .(JavaScript must be enabled to view this email address)
- By writing a letter to:  Feedback, Sign Language Interpreting Service, 1st Floor Thomas Mahon Building, Deaf Village Ireland, Ratoath Rd, Cabra, Dublin 7.
- In person by dropping in to our offices, we’re generally open 10am to 4pm Monday to Friday (lunch-time is usually 1pm-2pm).
- By phone on 0761 07 8440 or voice/SMS 087 980 6996

The process for Complaints/ Compliments about SLIS and its services

Once feedback (complaint or compliment) is received we will acknowledge this by means of the contact details you provided within five working days. This feedback will be forwarded to the relevant staff member.
-The feedback is considered and acted upon by the appropriate staff member, with all efforts being made to resolve the issue at this stage. We will try to respond within 30 days of the acknowledgement with a suggestion for resolution or further action.
-We may ask to meet with you to discuss the matter in more detail to find out exactly what the issues are and to see if a mutually agreeable way to resolve them may be found. 
-Depending on the seriousness of the information or if it cannot be resolved at this level, the issue may be forwarded to the Manager (or appropriate Board Subgroup) for consideration.
-The Manager/ Subgroup will then consider the feedback and make any suitable arrangements for its resolution. If the matter takes some time to resolve you will be kept informed of the status of your complaint on a regular basis (usually once a month or every 20 working days).
-If the matter is not resolvable at this level, it will be brought to the Board of Sign Language Interpreting to consider. The Board may then contact you to request a meeting or inform you of their decision or findings.
-If you are still unhappy with this resolution or wish to appeal any decisions, you may be able to appeal following our internal process to the Ombudsman’s Office (contact details available on their website )

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